I have a business within the visual safety and industrial consulting markets, and we have a lot of everyday challenges that arise, from customer service to transportation scheduling, and, as the company leader, I am expected to make things right.
Well, everyone makes mistakes, and some problems are harder to solve than others. Sometimes, I need to look outside myself for some advice to give me some insight.
As I was online looking for answers to a recent issue, I came across Mark Graban’s article about problem-solving on his Lean Blog. Although he tends to focus his efforts on hospital and healthcare issues, his insights are usually applicable even to my industrial field, because, hey, a problem is a problem, right?.
According to Mr. Graban, in order to avoid making mistakes, one must know what the mistakes are, and he lists his 10 Common Problem Solving Mistakes.
Although, I think the 11th mistake would be “Not Remembering What You Did To Solve the Problem.” It’s the old “Rinse and Repeat” of the Deming Cycle.
- Training to Use 8D Problem-Solving Tactics
- What’s Your Problem? Now, Go Solve It!
- Letting Others Solve Their Problems Is a Show of Respect
- How to Start Lean and “What’s Wrong With the Lean Start-up Process”
- Examples of the 5 Whys
- Funny Lean-Based Humor
- 5 Ways to Cool Down an Angry Customer and Get Them on Your Side