Quality, Value, & Grade – An Exploration

Quality, Value, & Grade – An Exploration

Is Higher Quality Always Better? You don’t have to be in the business world to feel that, intuitively, that better quality, is, well better. Phrases like “quality over quantity” and “you get what you pay for” drive this point home for just about everyone from a young age, but have we ever stopped to think

PDCA: How Can this Tool Help You?

PDCA: How Can this Tool Help You?

You may have heard of PDCA (Plan-Do-Check-Act), but how much do your really know and understand about it? Have you tried using this method in the past? Was it successful? If it wasn’t successful, what may have contributed towards its ineffectiveness? These are some questions you should ask yourself before making a true, valiant effort

Quality Counts!

Quality Counts!

Products ship in and out of businesses each and every day; it is just simply a natural part of conducting business. However, how much thought is really put into ensuring that packages reach their destinations still in pristine condition? When so much thought is put into designing and creating a product, why would we spend

The Importance and Value of Mistake Proofing

The Importance and Value of Mistake Proofing

Have there been mistakes made in your business operations? The answer is obviously yes. Whether mistakes happen while an employee is stacking pallets on warehouse floor, or while working on an assembly line out in the factory, mistakes are simply a part of life. There will always be some sort of human error value when

New Product Development: Potential Pitfalls

New Product Development: Potential Pitfalls

Generating new ideas and creating new product is often exciting, yet a bit daunting. There are many unanswered questions along with new product development (NPD) and with that also comes a strong sense of vulnerability when introducing it onto the market. Some common concerns include: Will people like the product? Will the product function as

Is it Really an Operator Error or Something Else?

Is it Really an Operator Error or Something Else?

Let’s face it, there are many situations in which products are used either incorrectly or just simply don’t meet an intended need appropriately. Would you agree that this is due to an operator (customer) error? Or do you believe it is due to a process defect or product discrepancy? All too many times, operators are

Quality Begins with the Design and Process

Quality Begins with the Design and Process

The term “quality” is somewhat ambiguous in nature as it means differing levels of satisfaction to different people. However, even though acceptable levels of quality vary widely from person to person, one thing is for sure, when a person purchases a product to meet a specific need he or she expects the product to fulfill

Internal Quality Auditing

Internal Quality Auditing

What is considered a good or quality internal audit? What are the goals of an internal audit? What are some tips to ensure a quality audit? These may be some of the questions floating around in your head. For many business owners an internal audit is less daunting than an external audit because when an

Document Control Made Easy

Document Control Made Easy

The control of important documents in today’s workplace continues to be a struggle despite the incorporation of the ISO 9001:2000 requirements. To clarify document control, it can be described as ensuring that current documents are first approved by qualified personnel and then distributed to the areas or places where they are actually used and that

Management Auditing

Management Auditing

The word audit can sometimes be daunting to even the most responsible and organized business owner. An audit can potentially expose issues related to safety, finances, and overall basic function. When defined, an audit can be described as an official inspection of an organization’s accounts and processes routinely conducted by an independent entity. Maybe one

Verification vs. Validation

Verification vs. Validation

Verification versus validation is a tricky concept to understand. However, to put it into simple terms in basically means verifying that something is correct such as correct tools, correct products, correct process, etc versus validation or fulfilling the need that is expected to be fulfilled. Verification The definition of verification can be described as the

Disney Institute – Service Quality, Disney Style

Disney Institute – Service Quality, Disney Style

There is US organization that continues to raise the bar through one-of-a-kind customer service, excellent dedication to continuous improvement and boundless levels of fun… do you know who we are talking about? Disney of course! Walt Disney World has been a longstanding innovator when it comes to solid business standards. Employees are happy and satisfied,

Aerospace’s AS9100 QMS Standard

Aerospace’s AS9100 QMS Standard

Although AS9100 is fairly new to the industry, making its debut in October of 1999, it is quickly becoming a mandatory staple within the aerospace industry. The AS9100 standards were designed and developed by the International Aerospace Quality Group. The AS9100 is basically an aerospace quality management system that focuses on meeting the needs of

Definition of Quality

Definition of Quality

The definition of quality can be ambiguous and may differ tremendously between different people. While one person may be satisfied with a mediocre product that performs a function properly “most” of the time another may be completely dissatisfied unless the product delivers proper performance “all of the time.” Many people have innate connotations related to