starbucks employees
image from wikipedia

Ron Pereira wrote about the coffee lid dispenser he encountered in the San Francisco airport Starbucks in his article “Improving Point of Use Lid Storage at Starbucks” on LSS Academy.

A typical customer at Starbucks probably just goes and grabs a lid out of the dispenser, and goes about their merry business, but not someone in the continuous improvement biz, like Pereira.

I can sympathize with his affliction.  I have it, too.

Guys like Pereira and I can’t EVER go about our merry way, oblivious to the flaws of this world.

We constantly see where things could stand to be improved, and we try to fix it.  I added my two cents to his comments.  I agreed, like his other commenters, that the dispenser could be improved by adding a kanban signal.

Some went the conventional route, and suggested a different colored lid, but I thought, “hey, this is Starbucks – why not have a flare that shoots up telling employees it’s time to add some lids?”

Of course, I’m joking – you can’t be shooting off flares willy-nilly in local food establishments.

But, I did like all of the comments.  Seeing them was a sort of therapy in knowing that I am not the only one who is never satisfied.  Contentment is one of the stages of complacency, I think, and one of the enemies of change and improvement.

Read Pereira’s article here =>


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