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Mike Wilson

CpK Defined

CpK Defined

There are many different types of ways to help measure whether a product is successful or not. However, one of the most widely used methods is process capability. The general meaning of process capability is the ability of a process to meet its intended purpose designated by the process definition or management. In layman’s terms,

Colored Tape

Colored Tape

Colored tapes are an important feature in most industrial workplaces. In fact, tapes are an important part of any safety program in a factory or workshop. Can you imagine how such places would be without a standard of maintaining safety and order? It would be chaos everywhere, with people and machines moving about randomly without

Internal Quality Auditing

Internal Quality Auditing

What is considered a good or quality internal audit? What are the goals of an internal audit? What are some tips to ensure a quality audit? These may be some of the questions floating around in your head. For many business owners an internal audit is less daunting than an external audit because when an

Document Control Made Easy

Document Control Made Easy

The control of important documents in today’s workplace continues to be a struggle despite the incorporation of the ISO 9001:2000 requirements. To clarify document control, it can be described as ensuring that current documents are first approved by qualified personnel and then distributed to the areas or places where they are actually used and that

Management Auditing

Management Auditing

The word audit can sometimes be daunting to even the most responsible and organized business owner. An audit can potentially expose issues related to safety, finances, and overall basic function. When defined, an audit can be described as an official inspection of an organization’s accounts and processes routinely conducted by an independent entity. Maybe one

Verification vs. Validation

Verification vs. Validation

Verification versus validation is a tricky concept to understand. However, to put it into simple terms in basically means verifying that something is correct such as correct tools, correct products, correct process, etc versus validation or fulfilling the need that is expected to be fulfilled. Verification The definition of verification can be described as the

The Decline of Ethical Behavior in Business

The Decline of Ethical Behavior in Business

These days what is considered truly ethical? It seems like the fine line between ethical and unethical is becoming a blur to many business professionals. In 2006, a study reported that MBA graduate students cheat the most on tests when compared to any other graduate non-business students. That is a pretty scary thought because people

Leading Virtual Teams

Leading Virtual Teams

We live and operate in a time of limitless possibilities; technology has made it possible to quickly and easily connect with others half way across the world at any given time at the click of a button. With all the enhancements in technology, there is now an ever-increasing amount of “virtual teams.” A virtual team

Using Excel for Data Analysis

Using Excel for Data Analysis

Have you been searching for a way to create in-depth, versatile and accurate charts using specified data without breaking the bank on expensive software? If so, look no further. You don’t need to go out and purchase overpriced software that makes promises to create control charts and statistical references when you have an underutilized tool

Disney Institute – Service Quality, Disney Style

Disney Institute – Service Quality, Disney Style

There is US organization that continues to raise the bar through one-of-a-kind customer service, excellent dedication to continuous improvement and boundless levels of fun… do you know who we are talking about? Disney of course! Walt Disney World has been a longstanding innovator when it comes to solid business standards. Employees are happy and satisfied,

Aerospace’s AS9100 QMS Standard

Aerospace’s AS9100 QMS Standard

Although AS9100 is fairly new to the industry, making its debut in October of 1999, it is quickly becoming a mandatory staple within the aerospace industry. The AS9100 standards were designed and developed by the International Aerospace Quality Group. The AS9100 is basically an aerospace quality management system that focuses on meeting the needs of

Strategic Planning with the Hoshin

Strategic Planning with the Hoshin

Have you been searching for a way to revamp your business goals, boost employee involvement and work towards continuous improvement? If so, the hoshin process may be what you have been looking for. The origination of the hoshin process started back around 1976 at Hewlett-Packard within the Japan location. The name hoshin can be interpreted

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